We pride ourselves on a speedy dispatch. It’s our aim to make sure your order reaches you quickly and efficiently.
Postage & Delivery
We offer the following postage options*:
Standard UK Deliveries
Standard delivery via Royal Mail 48
Monday to Friday (excluding Bank Holidays) if your order and payment are received before 1 pm. Orders should reach you within 3-5 working days but can take longer. This service is not trackable.
Express delivery via Royal Mail 24
Monday to Friday (excluding Bank Holidays) if your order and payment is received before 1 pm. Orders should reach you within 1-3 working days but can take longer. This service is not trackable.
Express UK Deliveries
DPD next day delivery
For all urgent items if your order and payment is received before 1 pm. This service is trackable through the DPD website, with a reference code. The following delivery options are available:
DPD anytime next day or next day pre 10.30am
Order and payment before 1 pm (Monday – Thursday only- excluding Bank Holidays).
DPD anytime Saturday or Saturday pre 10.30am
Order and payment before 1 pm (Monday – Friday only- excluding Bank Holidays).
Please note: this service is 2-3 days if going to Northern Ireland / Channel Islands / Scottish Highlands.
*Except where products are made to order. Such products are clearly marked that they have a 3-5 working day lead time.
Standard International Deliveries
France and Germany please allow 3-6 working days.
Italy and Spain please allow up to 12 working days.
Rest of Europe please allow 5-7 working days.
Outside the EU
For customers outside the EU (outside of mainland Europe), orders over 2KG/90cm in total size will incur an extra delivery charge. Your order will be sent by an international courier and we will be in touch regarding the extra payment via email. Alternatively, you can arrange your own collection from our site address.
If you’d like any further information please email: firstname.lastname@example.org or call +44 (0) 113 8199985
All our prices are exclusive of any local taxes and import duties. We cannot be held responsible for the payment of these taxes and duties.
Special Order Items
For any special orders / bespoke items that you arrange directly with us, please allow 7 days for delivery.
Returns and Refunds
We hope you love your Dowsing & Reynolds products but we understand that there are occasions when you’ll want to return items to us.
Our straight forward returns policy gives you 14 days to return your products for an exchange or refund*.
Email email@example.com or call +44 (0) 113 8199985 for a returns label.
We’re open 10am – 5pm (GMT) Monday to Friday, excluding Bank Holidays.
You can return an item even if you just don’t like it* however, all non-faulty items must be unused, and in exactly the same condition as you received them.
The product box(es) must also be undamaged and suitable for resale.
*Please note: any used items, special orders, bespoke items or products designed via our Customise a Light (CYO) section cannot be returned for a refund.
Packing your returns
Please reuse the original packaging when returning items to us.
We will not accept items that are not in their original condition (and product box) or have been damaged in transit due to inadequate packaging.
Whilst it’s rare that there are faults with our products, it does sometimes happen.
If your item is faulty, email firstname.lastname@example.org and we’ll refund, fix or send out a replacement as quickly as possible.
Alternatively call: +44 (0) 113 8199985 and speak to a team member who will be happy to help.
Office Hours: 10am – 5pm (GMT) Monday to Friday, excluding Bank Holidays.