Here at Dowsing & Reynolds, we pride ourselves on a speedy dispatch. It’s our aim to make sure your order reaches you quickly, efficiently and with lots of love and care.
Postage & Delivery
We are pleased to offer you the following postage options:
Standard UK Deliveries
Standard delivery via Royal Mail 48 – Monday to Friday (excluding Bank Holidays) if your order and payment is received before 1 pm. Orders should reach you within 3-5 working days but can take longer. This service is not trackable.
Express delivery via Royal Mail 24 – Monday to Friday (excluding Bank Holidays) if your order and payment is received before 1 pm. Orders should reach you within 1-3 working days but can take longer. This service is not trackable.
Express UK Deliveries
Next day delivery service with DPD for all urgent items if your order and payment is received before 1 pm. This service is trackable through the DPD website, with a reference code. The following delivery options are available:
DPD anytime next day or next day pre 10.30am – order and payment before 1 pm (Monday – Thursday only- excluding Bank Holidays).
DPD anytime Saturday or Saturday pre 10.30am – order and payment before 1 pm (Monday – Friday only- excluding Bank Holidays).
Please note: this service is 2-3 days if going to Northern Ireland / Channel Islands / Scottish Highlands.
Standard International Deliveries
France and Germany please allow 3-6 working days.
Italy and Spain please allow up to 12 working days.
Rest of Europe please allow 5-7 working days.
Outside the EU
For customers outside the EU (outside of mainland Europe), orders over 2KG/90cm in total size will incur an extra delivery charge. Your order will be sent by an international courier and we will be in touch regarding the extra payment via email. Alternatively, you can arrange your own collection from our site address.
If you’d like any further information please email: email@example.com or call +44 (0) 113 8199985
All our prices are exclusive of any local taxes and import duties. We cannot be held responsible for the payment of these taxes and duties.
Special Order Items
For any special orders / bespoke items that you arrange directly with us, please allow 7 days for delivery.
Returns and Refunds
We understand that there are a variety of reasons why you may want to return a product, and that’s no problem. We offer a no hassle returns policy giving you 14 days to return your products or order for a replacement or refund. It’s also rare that we have faults with our products, but we understand that sometimes this can happen. We are dealing with fragile products that need lots of TLC after all!
If your item is faulty or you’d simply like to return your order, please email firstname.lastname@example.org and we’ll refund, fix or send out a replacement as quickly as possible.
Alternatively call: +44 (0) 113 8199985 and speak to a team member who will be happy to help.
Office Hours: 10am – 5pm (GMT) Monday to Friday, excluding Bank Holidays.
Please note: Any special orders, bespoke items or products designed via Customise a Light cannot be returned as they are unable to be resold, therefore we ask you to order with care.
Packing Your Returns
Please reuse the original packaging where possible when sending your returned items to us. Please ensure that any non-faulty items are sent back to us unused, and in the same condition, it was sold to you. We cannot accept any returns that are not in their original state or have been damaged in transit due to inadequate packaging.
We’re proud to be working with Stripe for our payments – we consider them to be the safest payment system to use. To find out more about their terms and conditions, please go to www.stripe.com
We’re very proud to be working with PayPal for our checkout – we consider them to be the easiest and safest payment system to use. To find out more about their terms and conditions, please got to www.paypal.co.uk