We’ve had to temporarily remove our DPD delivery options as they’ve advised the weather is badly disrupting their services. Royal Mail is also temporarily unable to guarantee next day delivery and due to ongoing restrictions at their depots because of COVID-19, many parcels are delayed.
If you live in one of the following postcode areas, your order from us is likely to be delayed by a few days. We understand this is inconvenient and it’s not ideal, we thank you for your patience.
Ashford (TN23-TN27)
Basildon (SS13-SS16)
Bury St Edmunds (IP28-IP33)
Chelmsford (CM1-CM3)
Daventry (NN11)
Debden (IG7-IG10)
Enfield (EN1-EN3)
Hampton (TW12)
Highbury (N5)
Hornsey (N8)
Horsham (RH12, RH13)
Ilford (IG1-IG6)
Leeds City (LS1-LS5)
Lewisham (SE13)
Magherafelt (BT45, BT46)
Margate (CT7-CT9)
Rugeley (WS15)
Somerton (TA11)
South Ockendon (RM15)
South Woodford (E18)
Upper Holloway (N7)
Widnes (WA8)
We pride ourselves on a speedy dispatch. It’s our aim to make sure your order reaches you quickly and efficiently.
Postage & Delivery
We offer the following postage options*:
Standard UK Deliveries
Standard delivery via Royal Mail 48
Monday to Friday (excluding Bank Holidays) if your order and payment are received before 1 pm. Orders should reach you within 3-5 working days but can take longer. This service is trackable.
Express delivery via Royal Mail 24
Monday to Friday (excluding Bank Holidays) if your order and payment are received before 1 pm. Orders should reach you within 1-3 working days but can take longer. This service is trackable.
Express UK Deliveries
DPD next day delivery
For all urgent items if your order and payment are received before 1 pm. This service is trackable through the DPD website, with a reference code. The following delivery options are available:
DPD anytime next day or next day pre 10.30am
Order and payment before 1 pm (Monday – Thursday only- excluding Bank Holidays).
DPD anytime Saturday or Saturday pre 10.30am
Order and payment before 1 pm (Monday – Friday only- excluding Bank Holidays).
Please note: this service is 2-3 days if going to Northern Ireland / Channel Islands / Scottish Highlands.
*Except on wallpaper and made to order products which can have slightly longer lead times. Where this applies to a product, it will show the specific information in bold under the ‘Add to Basket’ button on the individual product’s page.
Standard International Deliveries
France and Germany please allow 3-6 working days.
Italy and Spain please allow up to 12 working days.
Rest of Europe please allow 5-7 working days.
Outside the EU
**All of our electrical products including switches, sockets and light fittings are only suitable for countries where the mains supply is between 220 and 240 volts. If you’re unsure, check with an electrician**
If you’d like any further information please email: contact@dowsingandreynolds.com or call +44 (0) 113 8199985
All our prices are exclusive of any local taxes and import duties. We cannot be held responsible for the payment of these taxes and duties.
Special Order Items
For any special orders / bespoke items that you arrange directly with us, please allow 7 days for delivery.
Returns and Refunds
We hope you love your Dowsing & Reynolds products but we understand that there are occasions when you’ll want to return items to us.
Our straightforward returns policy gives you 14 days for a full refund and 28 days for an exchange*.
By post:
If the item you’re returning weighs less than 20kg (about the weight of a large bag of garden compost – you can only just lift it by yourself) and is smaller than 61cm x 46cm x 46cm then you can use the link below to print out a label and drop the parcel off at your local Post Office. This is a tracked service that costs £4 so please retain your tracking number in case of a query.
It is not essential to use this method, but we do recommend using a tracked service, either with the Post Office or any other provider, as proof of postage will not be accepted as proof of receipt.
https://www.royalmail.com/track-my-return/create/3060
If you want to return a larger item, or you’re not sure, then call or email our customer service team who are on-hand to advise.
contact@dowsingandreynolds.com
+44 (0) 113 8199985
Lines open: Monday to Thursday 9:30am-6pm | Friday 9:30am-5pm | Saturday 10am-4pm | Sunday 11am-4pm (except Bank Holidays)
Overseas returns
Please write on the packaging that the item is a return to avoid customs charges. Failure to do so incurs customs charges that we are not liable for, as a result, we will deduct any such fees from your refund amount.
You can return an item even if you just don’t like it* however, all non-faulty items must be unused, and in exactly the same condition as you received them.
The product box(es) must also be undamaged and suitable for resale.
*Please note: any used items, special orders, bespoke items or products designed via our Customise a Light (CYO) section cannot be returned for a refund.
Packing your returns
Please reuse the original packaging when returning items to us.
We will not accept items that are not in their original condition (and product box) or have been damaged in transit due to inadequate packaging.
Faulty items
Whilst it’s rare that there are faults with our products, it does sometimes happen.
If your item is faulty, email contact@dowsingandreynolds.com and we’ll refund, fix or send out a replacement as quickly as possible.
Alternatively call: +44 (0) 113 8199985 and speak to a team member who will be happy to help.
Click here for the full terms and conditions and details about how your privacy is important to us.
Stripe & Paypal
We work with Stripe and PayPal to take payments at the checkout.
To find out more about their terms and conditions, please go to www.stripe.com or www.paypal.co.uk