You can return your online order within 28 days for a full refund and 90 days for store credit (valid for 12 months from the issue date). Our returns policy excludes used items, products not in their original packaging, from the Outlet section and bespoke items. £4 will be deducted from the refund to cover postage.
Create a postage label: Click here to start your return. You’ll need your order number, purchase date, return reason and the email address you entered at checkout.
Get a QR code/print your label: Once completed, you’ll receive an email containing a QR code, printable label and search function to find your nearest DPD drop-off point.
Return your parcel: Take it to your local DPD service point and retain your posting receipt, as it will contain tracking information.
Return and refund processing times:
We process returns within five working days of receipt at our warehouse. The money can take several days to appear on your original payment method, depending on your provider.
Packing your returns
Please reuse the original packaging when returning items to us. We will not accept items that are not in their original condition (and product box) or have been damaged in transit due to inadequate packaging.
Faulty items
If your item is faulty, email contact@dowsingandreynolds.com and we’ll refund, fix or send out a replacement.
Alternatively call: +44 (0)113 8199985 and speak to a team member who will be happy to help.
Lines open: Monday to Friday 9:30am-5pm
Overseas Returns
Please write on the packaging that the item is a return to avoid customs charges. Failure to do so incurs customs charges that we are not liable for, as a result, we will deduct any such fees from your refund amount.
You can return an item even if you just don’t like it* however, all non-faulty items must be unused, and in exactly the same condition as you received them.
The product box(es) must also be undamaged and suitable for resale.
*Please note: any used items, special orders or bespoke items, as well as those from the Outlet section of the website cannot be returned for a refund.
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