Returns and Refunds
We hope you love your Dowsing & Reynolds products but we understand that there are occasions when you’ll want to return items to us.
Our straightforward returns policy gives you 28 days for a full refund and 90 days for store credit*.
*Any used items, special orders or bespoke items cannot be returned for a refund. Store credit vouchers are valid for 1 year from the date of issue
We recommend using a tracked service, with the Post Office, DPD, InPost or any other provider, as proof of postage will not be accepted as proof of receipt.
If you want to return a large item, or you’re not sure, then call or email our customer service team who will send you a DPD returns label. This is a tracked service that costs £4 so please retain your tracking number in case of a query.
contact@dowsingandreynolds.com
+44 (0) 113 8199985
Please post returns to: Unit 7 Hunslet Trading Estate, Severn Road, Hunslet, Leeds, LS10 1BL
Lines open: Monday to Friday 9:30am-5pm
Overseas returns
Please write on the packaging that the item is a return to avoid customs charges. Failure to do so incurs customs charges that we are not liable for, as a result, we will deduct any such fees from your refund amount.
You can return an item even if you just don’t like it* however, all non-faulty items must be unused, and in exactly the same condition as you received them.
The product box(es) must also be undamaged and suitable for resale.
*Please note: any used items, special orders or bespoke items cannot be returned for a refund.
Packing your returns
Please reuse the original packaging when returning items to us.
We will not accept items that are not in their original condition (and product box) or have been damaged in transit due to inadequate packaging.
Faulty items
Whilst it’s rare that there are faults with our products, it does sometimes happen.
If your item is faulty, email contact@dowsingandreynolds.com and we’ll refund, fix or send out a replacement as quickly as possible.
Alternatively call: +44 (0) 113 8199985 and speak to a team member who will be happy to help.
Click here for the full terms and conditions and details about how your privacy is important to us.
Braintree & Paypal
We work with Braintree and PayPal to take payments at the checkout.
To find out more about their terms and conditions, please go to www.braintreepayments.com/gb or www.paypal.co.uk