Returns and Refunds
We hope you love your Dowsing & Reynolds products but we understand that there are occasions when you’ll want to return items to us.
Our straightforward returns policy gives you 60 days for a full refund*.
Please enter your order ID and email address below or go to My Account to complete a returns request.
If the item you’re returning weighs less than 20kg (about the weight of a large bag of garden compost – you can only just lift it by yourself) and is smaller than 61cm x 46cm x 46cm then you can use the link below to print out a label and drop the parcel off at your local Post Office. This is a tracked service that costs £4 so please retain your tracking number in case of a query.
It is not essential to use this method, but we do recommend using a tracked service, either with the Post Office or any other provider, as proof of postage will not be accepted as proof of receipt.
If you want to return a larger item, or you’re not sure, then call or email our customer service team who are on-hand to advise.
Please post returns to: Unit 7 Hunslet Trading Estate, Severn Road, Hunslet, Leeds, LS10 1BL
Lines open: Monday to Thursday 9:30am-6pm | Friday 9:30am-5pm | Saturday 10am-4pm | Sunday 11am-4pm (except Bank Holidays)
In-store (Leeds City Centre)
Drop your parcel into our showroom at the Victoria Quarter. Please note that refunds are not given instantly on-site. All goods will be returned to our customer services department for processing.
25-29 County Arcade Victoria Quarter, Leeds LS1 6BH
Showroom open: Monday to Friday – 10am – 6pm, Saturday – 9am – 6pm & Sunday – 11am – 5pm
Please do not post returns to our showroom.
Please write on the packaging that the item is a return to avoid customs charges. Failure to do so incurs customs charges that we are not liable for, as a result, we will deduct any such fees from your refund amount.
You can return an item even if you just don’t like it* however, all non-faulty items must be unused, and in exactly the same condition as you received them.
The product box(es) must also be undamaged and suitable for resale.
*Please note: any used items, special orders, bespoke items or products designed via our Customise a Light (CYO) section cannot be returned for a refund.
Packing your returns
Please reuse the original packaging when returning items to us.
We will not accept items that are not in their original condition (and product box) or have been damaged in transit due to inadequate packaging.
Alternatively call: +44 (0) 113 8199985 and speak to a team member who will be happy to help.