Returns and Refunds
We hope you love your Dowsing & Reynolds products but we understand that there are occasions when you’ll want to return items to us.
Our straightforward returns policy gives you 60 days for a full refund*.
24/7 InPost Lockers
Stuck for time, don’t have a printer at home and have a single parcel item weighing less than 15kg that’s no larger than 41cm x 38cm x 64cm, then you can use the link below to access InPost’s returns portal. Once registered, you will be sent a QR code via email, which you will then scan, before dropping your parcel at your nearest InPost Locker. This is a tracked service that costs £4 so please retain your tracking number and QR code in case of a query.
If the item you’re returning weighs less than 20kg (about the weight of a large bag of garden compost – you can only just lift it by yourself) and is smaller than 61cm x 46cm x 46cm then you can use the link below to print out a label and drop the parcel off at your local Post Office. This is a tracked service that costs £4 so please retain your tracking number in case of a query.
It is not essential to use these methods of return, but we do recommend using a tracked service, either with the Post Office, InPost or any other provider, as proof of postage will not be accepted as proof of receipt.
If you want to return a larger item, or you’re not sure, then call or email our customer service team who will send you a DPD returns label. This is a tracked service that costs £4 so please retain your tracking number in case of a query.
+44 (0) 113 8199985
Please post returns to: Unit 7 Hunslet Trading Estate, Severn Road, Hunslet, Leeds, LS10 1BL
Lines open: Monday to Thursday 9:30am-5pm | Friday 9:30am-5pm | Saturday 10am-4pm
Please write on the packaging that the item is a return to avoid customs charges. Failure to do so incurs customs charges that we are not liable for, as a result, we will deduct any such fees from your refund amount.
You can return an item even if you just don’t like it* however, all non-faulty items must be unused, and in exactly the same condition as you received them.
The product box(es) must also be undamaged and suitable for resale.
*Please note: any used items, special orders, bespoke items or products designed via our Customise a Light (CYO) section cannot be returned for a refund.
Packing your returns
Please reuse the original packaging when returning items to us.
We will not accept items that are not in their original condition (and product box) or have been damaged in transit due to inadequate packaging.
Whilst it’s rare that there are faults with our products, it does sometimes happen.
If your item is faulty, email email@example.com and we’ll refund, fix or send out a replacement as quickly as possible.
Alternatively call: +44 (0) 113 8199985 and speak to a team member who will be happy to help.
Click here for the full terms and conditions and details about how your privacy is important to us.
Braintree & Paypal
We work with Braintree and PayPal to take payments at the checkout.
To find out more about their terms and conditions, please go to www.braintreepayments.com/gb or www.paypal.co.uk