Quick Links: Returns | Delivery | Orders | Discounts | Products | Payment | Stores | Trade ProPartners
Returns
You can return your online order within 28 days for a full refund.
Our returns policy excludes items outside the 28-day window, used items, products not in their original packaging, bespoke items, and those purchased from the Outlet section or sample sales. £4 will be deducted from the refund to cover postage.
Request a return via your account: Log in and click the Orders tab. Select the order number* and click ‘Request Return’. You will then be able to select a reason and tick the items you wish to return. Submit your request.
If you don’t have an account, go to our Returns page and enter your order number and the email address you entered at checkout in the fields below.
Get a QR code/print your label: We will manually approve your request within one working day. At that point, you will receive an email containing a link to our carrier to generate a QR code, a printable label, and select your nearest DPD drop-off point.
Return your parcel: Take it to your local DPD service point and retain your posting receipt, as it will contain tracking information.
*orders made outside of the 28-day window will not be eligible for return.
https://dowsingandreynolds.com/returns
All returns must be submitted within 28 days.
You will be refunded in full to your original form of payment, excluding the cost of delivery except where otherwise required by law, and £4 to cover the DPD return postage label.
If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, bespoke and items from the Outlet section or Sample Sales are final sale.
Read our full T&C’s.
We process returns within five working days of receipt at our warehouse. The money can take several days to appear on your original payment method, depending on your provider.
Just email contact@dowsingandreynolds.com with your order number and the nature of the fault and we’ll be in touch to sort it out.
From March 1st 2025 the warranty period on all goods except light bulbs is two years. If your product develops a fault within that time, email contact@dowsingandreynolds.com and we will arrange to have the product tested and replaced or repaired depending on the nature of the fault.
We do not provide refunds on faulty items outside of the original 28 days from purchase, and you must be the original purchaser of the products. We will require the email address linked to the order to proceed with the warranty claim.
Custom-made, Clearance Outlet and Sample Sale items are be non-returnable.
Delivery
Orders placed before 1pm Monday to Thursday will be shipped same day except where it contains a backorder/pre-order or made to order item.
If you choose:
DPD Express £6.99 (£10.99 Saturday), your package will arrive the next day.
DPD Economy £3.99, allow 3-5 working days.
Whichever method you choose, you will receive tracking details in your order dispatch notification email.
Products that are on backorder/pre-order will give an indication of when we’re expecting stock both on the individual product page, and when you add it to your basket. If you’d like to receive the in stock items sooner, please email contact@dowsingandreynolds.com with your order number and request and we’ll sort that out.
Made to order items typically have a 3-5 working day dispatch time but this can vary so please check individual product pages for exact details.
We ship most, but not all of our products overseas – the restrictions mostly apply to electrical items and some foliage. Where restrictions on international shipping do apply, the finer details section of the product’s page will have the information.
We’re not currently shipping to EU countries.
Outside the EU, Please allow 5-7 working days.
All of our electrical products including switches, sockets and light fittings are only suitable for countries where the mains supply is between 220 and 240 volts. If you’re unsure, check with an electrician.
All our prices are exclusive of any local taxes and import duties and you will be responsible for the payment of these taxes and duties.
Yes. All our prices are exclusive of any local taxes and import duties, you will be responsible for the payment of these taxes and duties.
Orders
You can view the order status on your Dowsing & Reynolds Account page, which will be updated after your order is placed and again once your order ships.
If you have received an email notification that your order has been dispatched, you can find DPD tracking details in that email.
We give a general indication of when we’re expecting stock to arrive on the individual product pages once we know the items have been dispatched from our suppliers.
Unfortunately, we can’t be any more specific than this as many component parts come from overseas and are subject to delays outside of our control.
If an item is on pre-order or backorder, we will ship it as soon as it becomes available. If you’d like part of your order to be sent separately, email us contact@dowsingandreynolds.com and we’ll get that sorted.
Unfortunately, we can’t be any more specific than this as many component parts come from overseas and are subject to delays outside of our control.
We give a general indication of when we’re expecting stock to arrive on the individual product pages once we know the items have been dispatched from our suppliers.
Unfortunately, we can’t be any more specific than this as many component parts come from overseas and are subject to delays outside of our control.
However, if you have pre-ordered an out of stock item, you have priority over the stock when it does arrive.
Orders are processed quickly so it’s not possible to make changes to orders.
Orders are processed quickly so it’s not possible to cancel orders once placed.
No, unfortunately we are unable to hold orders after they have been placed.
Discounts
To apply a discount code, just enter it in the Discount Code field at checkout.
If the code isn’t working, it could be invalid, expired, or may have already been used.
If you’ve checked the details and are still not sure why a discount code isn’t working, email us contact@dowsingandreynolds.com and we’ll take a look.
You can use only one promotion or discount code per order, but can still receive free shipping when using a discount code if your order qualifies.
If a discount code isn’t working it could be invalid, expired, or may already have been used.
Codes are usually restricted to one use and can be tied to a single email address.
If you’ve checked the code’s valid, you’re entering it in the right place, that you’re using the correct email address and are still not sure why a discount code isn’t working, email us contact@dowsingandreynolds.com and we’ll take a look.
We only offer regular discounts to our ProPartner trade customers. If you think you could qualify, you can apply for a trade account.
Unfortunately, due to significant misuse, we no longer give discounts to Blue Light card holders.
Occasionally, we may run promotions with discount codes, sign up to our mailing list via the home page to get notified.
Products
Yes, some of our products are displayed in Magnet Kitchens showrooms, find out what products are shown where.
You can find detailed information about our products on their individual product pages on this website. If you have any other questions not answered there, you can reach our team by emailing contact@dowsingandreynolds.com.
Each individual product page contains detailed information, for more general questions about our switches & sockets – check out our specific light switches and plug sockets FAQs.
No, not all elements of the chandelier are bulbs. If you check the finer details tab of the individual product detail page, you’ll find the exact bulb count and a breakdown of how the chandelier is assembled.
Yes we do sell replacement baubles for our bubble chandeliers.
Yes, many of our light fittings can be adjusted.
Extend: Purchase your fitting, then contact us with your order number and the additional drop. We’ll adjust the cable length and provide a payment link.
Shorten: Loosen the wire grip in the ceiling rose, pull the cable to the desired length, and store excess in the ceiling cavity. Do not cut the cable—this voids the warranty.
You can find our IP rated lights here, the exact IP rating can be found under the Details & Specification tab on each individual product page.
You can find out about IP ratings and what they mean in our expert article.
No, we sell them individually so you can just buy as many as you need without wastage.
Clean metal items and faux foliage with a soft cloth and mild detergent. Avoid harsh chemicals and abrasive materials.
Bubble chandeliers: How to clean Dowsing & Reynolds bubble chandelier
Lampshades: How to clean lampshades the right way
Payment
We accept PayPal, Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay, Clearpay. We do not accept cheques.
Trade account holders have the option to check out via Proforma invoice and pay by BACS.
To redeem your gift card, locate the Click Here To Enter Gift Card link at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you’ll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order.
Please note, gift cards are only redeemable online.
To check your e-gift card balance, log into your Dowsing & Reynolds Account and click on the ‘Gift Card’ tab. Add your e-gift card to your account to check the balance.
Stores
No, we are currently an online only business.
Some of our products are displayed in Magnet Kitchen showrooms, here’s a list of showrooms with the products displayed.
Trade ProPartners
Yes email us contact@dowsingandreynolds.com with a list of items, and we’ll provide a quote.
Apply for a trade account and once approved, you’ll see your discounted rate prices when shopping on the website. You’ll also be able to check out via proforma invoice.
We do sell sample boxes of our metal finishes, please note these are non-returnable, but we don’t have a catalogue.
If you can’t find the answer you need here, get in touch via Live Chat, telephone 0330 818 5949 or email contact@dowsingandreynolds.com