Here are a few questions we get asked on a regular basis…
If you can’t find the answer you need here, you can use our Live Chat, telephone 0113 8199 985 or email firstname.lastname@example.org
Q. Are D&R sockets double insulated?
No, the front metal plate is earthed.
Q. Can I use non-LED bulbs with an LED dimmer?
Yes, so long as the total cumulative wattage of the bulbs is within the wattage range for the dimmer module.
For LED dimmers this range is 5w-150w per channel/switch.
Q. Can I have a dimmer and two toggles on the same plate?
No, our full range of options is listed on the website.
Q. Can I put a 2-way dimmer and a 2-way toggle on the same circuit / for the same light?
Technically yes, but it would be very difficult to use as the switch and dimmer would operate independently – no real advantage to doing this.
Q. Can I use an intermediate switch with LED bulbs?
Yes – LED bulbs work just like normal bulbs in this regard.
Q. Can I use 100 watt bulb with your triple toggle?
Yes, each toggle module can take 2kW (2,000W) of load.
Q. Can I have a three gang with 1 of the gang intermediate and one of the gangs 2 way?
Q. Do you sell dimmers that are also on off toggles?
No we don’t.
Q. How do the switches fix to the wall, I can't see any screws?
The base screws in to a standard back box (minimum depth 35MM) then the plate clips over the top to hide the screws.
Q. Do I need an LED bulb holder for an LED bulb?
No, but some holders are only for use with lower wattage bulbs so do please check. For example, our Kyoto pendant set is only suitable for use with 12 watts or lower bulbs.
Q. What's the difference between 1, 2 and 3 gang switches?
1, 2 and 3 gang refers to the actual number of switches (dimmers, throws or rockers) on the plate. For example, a 2 gang dimmer will have two dimmer switches.
Q. Can you explain the difference between 1 way, 2 way and intermediate switches?
1 way is an on/off switch and means there’s only one place you can turn your light on or off. This is the most common kind of switch found in most homes. Most 2 way switches can also be used as a 1 way on/off switch.
2 way means there’s another switch controlling the same light. You can turn your lights on or off from two places, for example both at the top and bottom of your stairs. 2 way light switches are also great for large rooms with two doorways where you want to control lights both coming in to, and out of, the room. Most of our switches are suitable for use as a two way.
Intermediate means you can turn your lights on or off from three places. For example in a bedroom you can turn the main light on or off from a switch at either side of the bed or, a switch by the door. These also work perfectly in large rooms with multiple entrances.
Can I use your electrical products outside of the UK?
Our electrical products are suitable for countries where the mains supply is between 220 and 240 volts. If you’re outside of the UK and are unsure, check the list of eligible countries below. We always recommend that you check with a qualified electrician too.