Our service to you / returns

Making sure you have lovely light in your home is our aim!


We’re very proud to be working with PayPal for our checkout – we consider them to be the easiest and safest payment system to use. To find out more about their terms and conditions, please go to www.paypal.co.uk.


Postage & Delivery

We always try to post out as quickly as we can Monday to Friday (next day, once payment is received) and we have two levels of postage – standard (2-3 working days) and express (1 working day) which you can select at checkout.

For special order items that you arrange directly with us, please allow 7 days


Returns & Refunds

We have a 14 day return policy. It’s rare that we have faults, but we are dealing with sensitive little light bulbs sometimes. If the item is faulty, please email contact@dowsingandreynolds.com and we will fix or send out a replacement as quick as possible.

Alternatively call: +44 (0) 113 8199985

Office Hours: 10am to 5pm (GMT) Monday to Friday



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